Shipping Policy

Spraygroundmalls Shipping Policy

Thank you for choosing Spraygroundmalls for your backpack purchase. This Shipping Policy outlines the details of our order processing, shipment timeline, delivery terms, shipping fees, and related considerations to ensure you have a clear understanding of the entire shipping process. By placing an order on our website (spraygroundmalls.com), you acknowledge and agree to the provisions of this policy.

1. Order Processing and Shipment Timeline

After you complete the payment for your order, our team will promptly verify the order information (including product availability, payment validity, and shipping address accuracy) and initiate the order processing. We commit to processing and dispatching your order within 1-3 business days from the date of successful payment confirmation.
Once your order is shipped, we will send a shipment confirmation email to the email address you provided during checkout. This email will include key logistics information such as the tracking number and the name of the logistics carrier. You can use the tracking number to query the real-time delivery status of your order through the carrier's official website or our website's order tracking page.
Please note that order processing and shipment will not be conducted on weekends or public holidays. If you place an order during these periods, the processing will start on the next business day. In case of unexpected circumstances such as stock shortages or system maintenance that may delay the shipment, we will notify you via email in a timely manner and provide corresponding solutions.

2. Delivery Time

The estimated delivery time for all orders (including both domestic and international shipments) is 6-12 business days from the date of shipment. This delivery time is an estimate based on historical logistics data and may be affected by the following factors:
  • Logistics disruptions: Such as delays caused by weather conditions, transportation accidents, or peak season logistics backlogs.
  • Customs clearance: For international shipments, customs inspection and clearance procedures may extend the delivery time. The customs clearance process is subject to the regulations of the destination country/region, and we will provide necessary documents to assist with the clearance.
  • Force majeure events: Including but not limited to natural disasters, wars, public health emergencies, or other unforeseeable and unavoidable events.
We will make every reasonable effort to ensure that your order is delivered within the estimated time. However, we shall not be liable for any delivery delays caused by the aforementioned factors beyond our reasonable control. If your order has not been delivered within 15 business days from the date of shipment, please contact our customer service for assistance.

3. Shipping Fees

We offer free shipping service for all orders worldwide. No additional shipping fees will be charged regardless of your order amount, product quantity, or delivery destination. The free shipping service applies to all backpack products sold on our website, and there is no minimum purchase requirement to enjoy this benefit.
Please note that the free shipping service only covers the standard shipping cost. If you encounter special circumstances such as re-delivery due to an incorrect shipping address provided by you, or customs duties/taxes incurred in the destination country/region, these additional costs will be borne by you. We recommend that you carefully verify your shipping address and understand the relevant customs regulations of the destination country/region before placing an order.

4. Shipping Address Requirements

You are responsible for providing an accurate, complete, and valid shipping address (including recipient name, detailed street address, postal code, and contact phone number) during checkout. An incorrect or incomplete address may lead to delivery delays, lost shipments, or re-delivery fees.
If you need to modify the shipping address after placing the order, please contact our customer service via email ([email protected]) as soon as possible. We can only assist with address modifications if the order has not been shipped. Once the order is dispatched, we will be unable to change the shipping address, and you will need to coordinate with the logistics carrier directly for related adjustments.

5. Shipment Tracking

After your order is shipped, you can track the delivery progress through the following methods:
  • Email notification: The shipment confirmation email we send will contain a direct tracking link. You can click the link to view the real-time status.
  • Website tracking: Log in to your account on our website, enter the "My Orders" page, find the corresponding order, and click the "Track Shipment" button to query.
  • Carrier website: You can log in to the official website of the logistics carrier indicated in the shipment confirmation email, enter the tracking number, and query the detailed delivery information.
If you encounter problems such as unupdatable tracking information or unclear delivery status during the tracking process, please contact our customer service for help.

6. Undelivered or Returned Shipments

If the shipment is returned to us due to reasons such as the recipient being unavailable for a long time, incorrect shipping address, or refusal to accept the package, we will notify you via email within 3 business days after receiving the returned goods. You can choose to have the goods re-shipped (you need to bear the re-shipping fee if the return is caused by your own reasons) or apply for a refund (excluding any non-refundable fees incurred due to the shipment).
If we do not receive your reply within 15 business days after sending the notification, we will automatically process a refund for you, and the returned goods will be disposed of in accordance with relevant regulations.

7. Contact Information

If you have any questions, concerns, or need assistance regarding our shipping policy or the status of your shipment, please contact our customer service team via:
Official Customer Service Email: [email protected]
Service Hours: Monday to Friday, 9:00 AM - 6:00 PM (excluding weekends and public holidays)
We will reply to your inquiry within 24 working hours and provide professional assistance to resolve your issues.
Spraygroundmalls Team

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