Spraygroundmalls Privacy Policy

1. Information We Collect

1.1 Information You Provide Voluntarily

• Basic personal information: such as your name, email address, phone number, and shipping address (including recipient name, detailed address, postal code, and contact phone number).
• Order-related information: such as the products you purchase, order quantity, payment amount, payment method, and order number.
• Other information: such as your opinions, suggestions, or complaint content when you contact us for consultation or feedback.

1.2 Information Collected Automatically

• Device information: such as your device type, operating system version, browser type, and unique device identifier.
• Browsing information: such as the pages you visit on our website, the time and duration of your visit, the links you click, and the source of your access to the website.
• Location information (non-precise): such as your approximate geographic location based on your IP address, which is only used to optimize the display of our website and improve service relevance.

2. How We Use Your Information

• To complete order processing and deliver products: We use your name, shipping address, and contact information to confirm your order, arrange shipment, and ensure that you can receive the purchased backpack products smoothly.
• To provide customer service: We use your contact information and order-related information to respond to your consultations, handle your complaints or suggestions, and provide after-sales support (such as return and exchange processing, quality assurance services).
• To optimize our website and services: We analyze the browsing information and usage data collected automatically to understand your needs and preferences, improve the functionality and user experience of the website, and optimize our product selection and service quality.
• To send important notifications: We may use your email address or phone number to send you order confirmation, shipping notifications, refund notifications, and other important information related to your transactions.
• To ensure the security of the website and transactions: We use the collected information to detect and prevent fraudulent activities, protect the legitimate rights and interests of you and us, and ensure the security and stability of the website and transaction processes.
• To comply with legal obligations: We may use or disclose your information as required by laws, regulations, judicial decisions, or administrative orders.

3. How We Protect Your Information

• Technical security measures: We use encryption technology (such as SSL encryption) to protect the transmission of your personal information; we adopt secure server storage and set up access control mechanisms to restrict unauthorized personnel from accessing your information.
• Management security measures: We formulate strict internal data management systems, clarify the responsibilities of employees for handling personal information, and conduct regular training on data security and privacy protection for employees to enhance their awareness of information protection.
• Regular security inspections: We regularly conduct security inspections and risk assessments on our website and information systems to promptly discover and fix potential security vulnerabilities.

4. Disclosure of Your Information

• With your explicit consent: We will disclose your information to third parties only when we obtain your prior explicit consent.
• To complete transactions or provide services: We may share necessary information with third-party service providers who assist us in completing order processing, product delivery, payment processing, etc. (such as logistics companies, payment institutions). These third-party service providers are obligated to protect your information and can only use the information for the specific purposes of providing services to us.
• In accordance with legal requirements: We may disclose your information if required by laws, regulations, judicial decisions, or administrative orders, or to protect the legitimate rights and interests of us, you, or other third parties.
• Anonymized or aggregated information: We may disclose anonymized or aggregated information that cannot identify individual users to third parties for market research, statistical analysis, or other legitimate purposes.

5. Your Rights Regarding Personal Information

• Right of access and correction: You can log in to your account on our website to view your personal information and order records; if you find that your information is incorrect or incomplete, you can contact our customer service via email ([email protected]) to request correction.
• Right of deletion: If you believe that we have collected or stored your personal information in violation of laws and regulations or the agreement of this Privacy Policy, you can contact us to request the deletion of the relevant information.
• Right to withdraw consent: You can contact us to withdraw your consent to the collection and use of your personal information at any time. However, please note that withdrawing consent may affect your ability to use some of our services (such as placing orders, receiving after-sales support).
• Right to cancel account: You can contact our customer service to request the cancellation of your account on our website. After your account is canceled, we will stop using your personal information and delete or anonymize the relevant information in accordance with legal requirements.

6. Cookies and Similar Technologies

7. Protection of Minors' Privacy

8. Changes to This Privacy Policy

9. Contact Us